Terms and Conditions

Terms of service.

Terms and Conditions for Ticket Purchases

 

  1. Ticket Sales
    All ticket sales are final. By purchasing a ticket, you agree to these terms and conditions.

  2. No Refund Policy
    Refunds will only be provided for cancellations made more than 48 hours before the event's start time.

    • Cancellations within 48 hours of the event: If you cancel your ticket within 48 hours of the event, no refunds will be issued under any circumstances.

    • No-Show: Failure to attend the event without prior cancellation also falls under this no-refund policy.

  3. Ticket Transfer
    Tickets may be transferred to another individual at the discretion of the event organizer. To transfer your ticket, please contact us at support@the-happy-place.co.uk or call 01234385543 at least 24 hours prior to the event.

  4. Event Rescheduling or Cancellation by the Organizer
    In the unlikely event that the organizer cancels or reschedules the event, ticket holders will be offered the option to attend the rescheduled date or receive a full refund.

  5. Liability
    The event organizer is not responsible for any loss, injury, or damage to ticket holders or their property during the event, except where such liability cannot be excluded by law.

  6. Event Changes
    The event organizer reserves the right to make changes to the event program or venue without notice where necessary. Such changes do not qualify for a refund unless otherwise specified.

  7. Compliance with Rules
    All attendees must comply with the event’s rules and regulations, including any health and safety protocols. Failure to do so may result in removal from the event without a refund.

By completing your purchase, you confirm that you have read and agree to these terms and conditions.

 

Terms of service.

Retail Store Return Policy – Terms and Conditions

  1. General Return Policy

    • Full-Price Items: Customers may return full-price items within 14 days of purchase, provided that the item is in its original condition, unused, and with all tags attached. A valid receipt is required for all returns.

    • Sale Items: All items purchased on sale or during promotional events are final sale and cannot be returned or exchanged under any circumstances.

  2. Conditions for Return

    • Returned items must be in new, unused condition with all original packaging, tags, and labels intact.

    • We reserve the right to refuse returns if the item shows signs of wear, alteration, or damage.

  3. Refund Method

    • Refunds will be issued in the original form of payment within 14 days of receiving the returned item.

    • If you purchased the item using a credit or debit card, please allow up to 10 business days for the refund to be processed by your bank.

  4. Exchanges
    Exchanges for full-price items are allowed within the same 14-day window, subject to product availability. If the desired item is unavailable, a refund will be issued following the conditions above.

  5. Proof of Purchase

    • A valid receipt is required for all returns and exchanges. We cannot accept returns or exchanges without proof of purchase.

    • Digital or physical copies of receipts are acceptable.

  6. Non-Returnable Items In addition to sale items, certain products are non-returnable for hygiene reasons, including but not limited to:

    • Undergarments, swimwear, and intimate apparel

    • Custom or personalized items

    • Gift cards

  7. Damaged or Defective Items

    • If you receive a damaged or defective item, please contact us within 7 days of purchase for a replacement or refund.

    • Damaged or defective items will be assessed before a refund or exchange is issued.

  8. Changes to the Policy
    We reserve the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting on our website or in-store.


Terms of service.

Terms and Conditions for Kids Pamper Parties

  1. Booking and Deposit

    • A non-refundable deposit of 50% of the total is required at the time of booking to secure your party date. Failure to pay the deposit may result in cancellation of the booking.

    • The remaining balance must be paid on the day or before the party. 

  2. Cancellation Policy

    • Deposits are non-refundable if the party is cancelled within 4 days of the scheduled party date.

    • Cancellations made more than 4 days in advance will receive a refund of any payments made, excluding the non-refundable deposit.

  3. Party Duration and Activities

    • Each pamper party is designed to last 1.5 hours.

    • The activities provided are customized based on the ages of the children.

  4. Health and Safety

    • It is the responsibility of the parents/guardians to notify us of any allergies, skin sensitivities, or medical conditions for the children attending the party.

    • We will not be held responsible for any reactions or issues arising from undisclosed allergies or medical conditions.

    • All products used during the pamper party are age-appropriate and safe for children. However, children with allergies should provide their own products when necessary.

  5. Supervision

    • While our team will provide guidance and supervision during the pamper activities, we require that at least one adult be present throughout the party for general supervision.

  6. Liability

    • We will not be liable for any accidents, injuries, or property damage that occur during the party unless caused by the negligence of our team.

    • Parents or guardians are responsible for ensuring the safety and behaviour of the children during the party.

    • Parents and guardians are responsible for ensuring the retail stock does not get damaged during the party and will pay the total product cost for any damages that occur.

  7. Changes to Booking

    • Any changes to the party details (e.g., number of guests) must be made at least 3 days before the party to accommodate adjustments.

  8. Photography and Social Media

    • We may take photos of the pamper party for promotional purposes (e.g., social media, website). If you do not wish for your child’s photos to be used, please let us know in advance.


Privacy Policy for THE HAPPY PLACE

Effective Date: 10 JULY 2024

At The Happy Place we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, make a booking, or interact with our services.

1. Information We Collect

We collect various types of information in order to provide and improve our services, including:

- Personal Information: When you make a booking or register for an event, we collect personal information such as your name, email address, phone number, and any other information you provide.

- Booking Information: Details of the services you book, including date, time, and any specific requests.

- Email Communications: We collect your email address when you sign up for our newsletter or other marketing communications.

- Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and the time and date of your visit.

2. How We Use Your Information

We use the information we collect for the following purposes:

- To Provide Services: To process your bookings, manage your appointments, and deliver the services you request.

- To Communicate with You: To send you confirmations, updates, and reminders about your appointments, and to respond to your inquiries.

- Marketing: To send you promotional emails about our services, special offers, and events. You can opt out of these communications at any time by following the unsubscribe link in the email.

- Improvement of Services: To understand how our website is used and to improve our services and user experience.

- Compliance: To comply with legal obligations and protect our rights.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential.

- Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

You have the following rights regarding your personal information:

- Access: You can request access to the personal information we hold about you.

- Correction: You can request that we correct or update your personal information.

- Deletion: You can request that we delete your personal information, subject to certain legal restrictions.

- Objection: You can object to the processing of your personal information under certain circumstances.

- Data Portability: You can request that we provide you with your personal information in a structured, commonly used, and machine-readable format.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather information about how you use our site. You can control the use of cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you of significant changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

THE HAPPY PLACE

7 Church Street,
Ampthill, MK45 2PJ
01234 385543
support@the-happy-place.co.uk

By using our website and services, you consent to the terms of this Privacy Policy.